abvius module

Complaint Form: a complaint mechanism for every project, from creation

abvius’ Complaint Form module automatically generates, for each project, a link and a complaint form with a dedicated tracking space for project managers. An essential accountability device to listen to communities and handle every report.

One complaint form per project

Each project created comes with a link and a complaint form, ready to share with beneficiaries.

Structured handling of reports

Project managers have a dedicated tracking space to handle each complaint with rigor and traceability.

  • Automatic — one form generated per project.
  • Dedicated tracking — handling space for project managers.
  • Accountability — strengthened listening to beneficiaries.

Frequently asked questions (FAQ)

What is a complaint form in an NGO?

It is a complaint response mechanism (CRM) that allows beneficiaries to report a problem, at the heart of humanitarian accountability.

Do you need to create the form manually?

No. Each project automatically generates its complaint form and its tracking space.